Getting Mow-tivated
The other day a customer said, “The best way to make sure my house is clean, is to invite someone over for dinner!” I laughed about that. But somehow, it rang true. If I want to make sure our section is tidy, I invite my Dad over. His garden is like a park, and just knowing he is coming motivates me to get out behind the lawn mower. Is it that we are worried about what other people think of us, or is that we need to put ourselves under pressure to do the things we know we should do anyway?&n...
June 27, 2019Sorry, I Didn’t Get What You Said
There have been numerous occasions when I’ve acted on what I thought someone said, only to find out that I had completely the wrong end of the stick. And vice-versa. In the pharmacy the other day, this occurred in my interaction with one of the staff. Luckily it wasn’t a serious conversation and there weren’t any dire consequences. But it caused me to think.Yes. I may be facing you, and seeing your mouth open and close, but what I’m hearing is not what you’re saying. As the quote...
May 30, 2019Brand Loyalty Is Not Just About the Money
Many customers are drawn to a business solely because of the money they can save by shopping there. People are also becoming more fickle when bargain-hunting – they will switch brands in a heartbeat if they can get a better deal across the road from their regular supplier, or online. There is another kind of customer, and perhaps another kind of business, where loyalty built over time plays a big part in the relationship. What’s going on here, and why is it important?The interesting thing is...
May 13, 2019 Posts 151-153 of 153 | Page prev
